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CIORBA Consultoria :

Jefe de Operaciones / Operations & Service Manager

Publicado el 03/11/2017

Puerto Montt, Chile.

European provider of professional cleaning equipment for the aqua culture industry is looking for an Operation & Service Manager, who will be responsible for planning and supervising the equipment’s sales for the shipping, offshore and fish farms industry.

Company places great emphasis on quality, training and service. All solutions are produced according to customers specifications.

Role Summary:

- To plan, manage, and oversee the activities and operations of a Norwegian Company in Chile.
- Responsible for operational coordination & support.

Role Responsibilities:

- Responsible of ensuring that business operations are efficient and effective;
- Reporting on a daily and weekly basis to Senior Management in Norway;
- Implementing customer-service standards; resolving problems (local support);
- Overseeing inventory, determines product handling and storage requirements;
- Purchase materials, plan inventory and ensure warehouse efficiency;
- Maintain contact with clients to obtain customer feedback regarding product/service quality;
- Assist clients in resolving issues and complaints concerning purchased products or services;
- Monitor for compliance with training and certification requirements of after sales personnel;
- Coordinate initial training with other customer personnel including Technical group, Installations group, and other divisions, as well as installation site visits and participation in client project meetings, may also be required to produce reports on progress within the department and outline any developed strategies to improve.

Número de vacantes 1
Tipo de cargo Subgerente de Área
Área Ingeniería
Actividad Empresa Salmonera
Región Empresa X Los Lagos
Ciudad Empresa Puerto Montt
Lugar de Trabajo Puerto Montt


Estudios mínimos Técnico profesional superior
Situación de Estudios Indiferente
Experiencia mínima Al menos 5 años
Conocimientos en computación Nivel Usuario
Requisitos mínimos Education and/or Work Experience Requirements:

- Professional or Technical Degree in Operations Management or related field preferred.
- Desirable Engineering/ROV knowledge.
- Minimum 5 years of prior experience in Maritime Industry/Aquaculture Industry/Operations Management or Business working experience from a customer relations perspective.

- Proficient in written and spoken English.
- Excellent customer service.
- Strong verbal communications, problem solving, time management and organizational skills.
- People Management, Supervision, Reporting Skills.

Work Flexibility:
Position may require regular travel to Norway for training.


- Dynamic, driven and detailed oriented. Self-Motivated
- Ability to multitask
- Customer Oriented - Ability to take care of the customers needs while following company procedures
- Adequate knowledge of organizational effectiveness and operations management.
- Familiarity with business and financial principles and practices; Working knowledge of budgets and forecasting.
- Basic IT skills (databases, MS Office etc)
- Interpersonal; Ability to get along well with a variety of personalities and individuals.
- Ability to effectively communicate with customers and employees, both oral and written.
- Leadership and organizational skills.
- Reliability - The trait of being dependable and trustworthy.


Duración Indefinido
Jornada Jornada Completa

Preguntas de la Oferta de Empleo (debes responderlas para poder postular)

- Do you have any Minimum 5 years of prior experience in Maritime Industry/Aquaculture Industry/Operations Management or Business working experience?
- Do you have any desirable Engineering/ROV knowledge?
- What are your salary expectations?
- Have you used advanced english in your workplpace before?
- Do you live or want to live in Puerto Montt?

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